Privacy Policy

App Name: EvoQ : Smart Booking

Developer: EvoQ

Legal Entity: Kamal Ashraf Mohamed Kamal Abdelshafea

Country: Egypt

Contact Email: servanaa.co@gmail.com

Contact Phone: +20 1500598577

Last Updated: November 12, 2025

Thank you for choosing EvoQ : Smart Booking (“EvoQ”, “we”, “our”, or “us”). Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application and related services.

1. Overview

EvoQ : Smart Booking is an all-in-one solution for managing staff, appointments, and bookings. We collect limited personal and business data necessary to operate and enhance your experience, such as scheduling, notifications, staff management, and location-based business recommendations.

2. Information We Collect

2.1 Personal Data

When using EvoQ, we may collect the following information:

• Account information: Name, email, and phone number for registration and communication.
• Business data: Business name, address, service categories, and operating hours.
• Staff data: Staff names, photos (uploaded voluntarily), and status (online/offline).
• Client data: Appointment and booking details entered through the app.

2.2 Automatically Collected Data

• Device Information: Device model, operating system version, and app usage statistics.
• Location Data: Used (with permission) to show nearby businesses or assist clients in navigation. Location data is never stored permanently.
• Usage Data: Includes pages visited, actions performed, and timestamps, collected to improve app performance and user experience.

2.3 Media and Files

Users can upload photos of staff, services, or business locations. These are securely stored on our servers or trusted third-party providers (e.g., Firebase Storage) and are not shared with any third party without explicit consent.

3. How We Use Your Information

Your data helps us provide and improve EvoQ’s functionality. We use the information for:

• Account creation and user authentication
• Managing bookings, appointments, and staff schedules
• Sending smart notifications for booking updates and cancellations
• Displaying businesses by proximity using real-time location (if enabled)
• Enhancing customer experience and optimizing app performance
• Providing technical support and responding to inquiries
• Complying with applicable laws and regulations

4. Data Sharing and Disclosure

We do not sell or rent your data. We may share limited data only in these cases:

• Service Providers: Trusted partners like Firebase (Google LLC) who assist in hosting, analytics, and messaging.
• Legal Compliance: When required by law, court order, or government request.
• Business Transfers: In case of a merger or acquisition, data may be transferred with prior notice.

5. Data Storage and Security

All user data is securely stored in cloud databases (e.g., Google Firebase) using encrypted connections (HTTPS and SSL). Access is restricted to authorized personnel only. Although we use industry-standard security measures, no system is completely secure, and users should exercise caution when sharing information online.

6. Data Retention and Deletion

We retain your data only for as long as needed to provide our services or as required by law. You may request account deletion or data removal anytime by contacting us at servanaa.co@gmail.com.

7. Permissions Used in the App

• Location: Used only to display nearby businesses and improve user convenience.
• Camera & Gallery: Used for uploading staff or business photos, never for background collection.
• Notifications: Used to inform users about bookings, cancellations, and reminders.

8. Children’s Privacy

EvoQ is not intended for use by children under the age of 13. We do not knowingly collect personal information from minors. If such data is discovered, it will be deleted promptly.

9. International Data Transfers

Your information may be processed on servers located outside of your country (e.g., Firebase servers). We take appropriate safeguards to ensure your data remains protected under applicable privacy standards.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect app or legal changes. The “Last Updated” date at the top will indicate the latest revision. Continued use of the app after changes means you accept the updated terms.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or your personal data, please contact us:

• Developer: EvoQ
• Legal Entity: Kamal Ashraf Mohamed Kamal Abdelshafea
• Email: servanaa.co@gmail.com
• Phone: +20 1500598577
• Support Page: https://servana-co.github.io/servana-support/
• Country: Egypt